Shipping policy
Shipping Policy
Last Updated: October 30, 2026
At Lyon Fashion, we are committed to making your shopping experience simple and reliable. We offer free shipping to all countries and regions we currently serve.
Order Processing
We typically process orders within 1–3 business days (24–72 business hours).
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Delivery Times
After your order ships, the following estimated delivery times apply:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| United Kingdom | 3–7 business days |
| Australia | 5–9 business days |
| Canada | 5–9 business days |
| Germany and other eligible countries | 10–20 business days |
Delivery estimates begin after dispatch and do not include order processing time.
Delivery times may be affected by public holidays, high shipping volumes, customs clearance, or other logistical circumstances.
The delivery timeframe applicable to your order will be communicated before purchase. Your statutory rights in the event of delayed or failed delivery remain unaffected.
Shipping Costs
FREE SHIPPING ON ALL ORDERS
We offer complimentary standard shipping to all destinations we currently serve, with no minimum order value.
There are no additional standard shipping charges.
Any applicable import taxes or customs fees will be handled as described below.
Order Tracking
Once your order has been shipped, we will send you a tracking number and a link to monitor your delivery.
Please allow 1–4 days for tracking information to become available or update.
If your tracking information has not updated after several days, please contact us for assistance.
Email: info@lyonfashion.store
Where We Ship
We offer international shipping to eligible destinations, including:
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United States
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United Kingdom
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Australia
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Canada
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Germany
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Other supported European and international destinations
We currently do not ship to:
Morocco, Nigeria, Kosovo, South Sudan, Martinique, Albania, Indonesia, Algeria, and Tunisia.
The availability of delivery to your country will be confirmed during checkout.
Customs & Import Duties
International orders may be subject to customs inspections, import duties, or local taxes depending on the destination.
Unless explicitly stated otherwise at checkout, applicable import duties and taxes are not included in the product price and may be payable by the customer upon import.
Any applicable additional charges will be disclosed in accordance with legal requirements before purchase.
For deliveries within the European Union, applicable tax and customs treatment depends on the origin and nature of the shipment.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
If you notice an error, contact us immediately at:
Include your order number and the corrected shipping details.
We will make reasonable efforts to update your information before dispatch, but changes cannot always be guaranteed once an order has entered processing or shipped.
If a shipment is returned due to an incorrect address provided by the customer, we will contact you to arrange an appropriate solution.
Any legally permissible additional shipping charges will be communicated before redelivery.
Late or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us at info@lyonfashion.store with your order number.
We will investigate the shipment with the carrier and provide assistance.
If a shipment is confirmed lost or not delivered, we will provide a remedy in accordance with applicable consumer protection laws.
Customers' statutory rights regarding delivery and transfer of risk remain unaffected.
Returns & Refunds
We offer a 30-day voluntary return policy for eligible items.
For information about returns, refunds, damaged products, or cancellations, please review our Refund & Returns Policy.
Contact Us
For any questions regarding shipping, tracking, or delivery, please contact:
Lyon Fashion
Owner: Redallah Chkifa
Höhenstraße 12
67574 Osthofen
Germany
Email: info@lyonfashion.store
Website: www.lyonfashion.store
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (German Time)
We aim to respond within 1–2 business days.
Lyon Fashion — Timeless Elegance. Effortless Style.
Beautiful Fashion. Delivered to Your Door.