Privacy policy

Privacy Policy

Last Updated: October 30, 2026

1. Who We Are

At Lyon Fashion, we respect your privacy and are committed to protecting your personal information.

This website is operated by:

Lyon Fashion
Owner: Redallah Chkifa
Höhenstraße 12
67574 Osthofen
Germany

Email: info@lyonfashion.store
Website: www.lyonfashion.store

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

2. What Information We Collect

Depending on how you use our website, we may collect:

Personal information: Your name, email address, telephone number, billing address, and delivery address.
Order information: Products purchased, order details, transaction history, and shipping information.
Technical information: IP address, browser type, device information, and pages visited.
Cookies: Information used to operate our website, remember shopping cart contents, and, where enabled, understand website usage.
Marketing information: Your email address and communication preferences if you subscribe to promotional emails.
Customer communications: Information you provide when contacting our support team.

We do not directly store your complete credit or debit card details when payments are processed through our third-party payment providers.

3. Why We Use Your Information

We use personal information to:

Process payments and fulfil orders.
Arrange shipping and provide tracking updates.
Respond to customer questions and provide support.
Maintain the security and functionality of our website.
Improve our online shopping experience.
Prevent fraudulent transactions.
Meet applicable accounting, tax, and legal obligations.
Send promotional emails where legally permitted and, when required, with your consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in each email.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases:

Contractual necessity — Article 6(1)(b): To process, fulfil, and deliver your orders.
Legal obligation — Article 6(1)(c): To comply with applicable tax, accounting, and other legal requirements.
Legitimate interests — Article 6(1)(f): To maintain website security, prevent fraud, and manage certain business operations, where those interests do not override your rights.
Consent — Article 6(1)(a): For certain marketing communications, optional cookies, and tracking technologies where consent is required.

You can withdraw your consent at any time without affecting the lawfulness of earlier processing.

5. Who We Share Information With

We share personal information only where necessary for operating our store or where another lawful basis applies.

This may include:

Shopify: Our online store platform and e-commerce service provider.
Payment providers: To process secure payments and refunds.
Suppliers and fulfilment partners: To prepare and fulfil orders.
Shipping companies: To deliver purchases and provide tracking information.
Email service providers: To send order notifications and permitted marketing communications.
Analytics and advertising providers: To understand website usage and measure advertising performance, subject to applicable privacy requirements.
Authorities and professional advisers: Where disclosure is legally necessary.

We do not sell customer contact lists or personal information as a standalone commercial product.

Some providers may process information in other countries. Where applicable, international transfers are subject to appropriate legal safeguards.

6. Cookies

Our website uses cookies and similar technologies for purposes such as:

Keeping the website functioning correctly.
Remembering your shopping cart.
Saving certain preferences.
Understanding how visitors use our website.
Measuring advertising performance where enabled.

Where legally required, non-essential cookies and tracking technologies are only used after you provide consent.

You may manage or withdraw your cookie consent using the privacy or cookie controls provided on our website.

You can also block cookies through your browser settings, although certain website features may not function correctly.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy or to meet applicable legal obligations.

For example:

Order and transaction information may be retained to meet German commercial and tax recordkeeping requirements.
Customer service correspondence is retained as necessary to resolve enquiries or disputes.
Marketing information is retained only while an appropriate legal basis exists.
Technical information is retained according to the relevant purpose and applicable retention requirements.

When personal information is no longer required, we delete or anonymize it, unless continued retention is legally necessary.

8. Your Privacy Rights

Under the GDPR, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict certain processing activities.
Object to certain processing, including direct marketing.
Request data portability where applicable.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact:

info@lyonfashion.store

We will respond within the timeframes required by applicable law, generally within one month.

You also have the right to lodge a complaint with a competent data protection authority.

For our business location, the regional supervisory authority is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz

Website: https://www.datenschutz.rlp.de

9. Children's Privacy

Our website is intended for general retail customers and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where the collection would be unlawful.

If you believe that a child has provided personal information requiring further action, please contact us.

10. Data Security

We use appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, or misuse.

Payments are processed through third-party payment providers using their applicable security procedures.

Although we take reasonable precautions, no online system can guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: